Understand Your Patient Rights
When visiting any hospital, you should be aware of your rights as a patient. We at Millcreek
Community Hospital believe strongly in your rights. In compliance with the Department of Health
requirement here are your rights as a patient at Millcreek Community Hospital.
- A patient has the
right to be informed of their rights at the earliest possible moment in the course of their
- A patient has the right to have a family member or representative of
his or her choice and his or her own physician notified promptly of his or her admission.
- The exercise of patient rights provides for informing each patient or, when appropriate, the
patient’s representative (as allowed under state law) of the patient’s rights in
advance of furnishing or discontinuing patient care whenever possible.
- The patient
who does not speak English should have access, where possible, to an interpreter.
patient has the right to respectful care given by competent personnel.
- The exercise
of patient rights provides for the right to receive care in a safe setting.
- A patient
has the right to good quality care and high professional standards that are continually maintained
- A patient has the right to participate in the development and
implementation of his or her plan of care.
- A patient has the right to exercise his or
her rights while receiving care or treatment in the facility without coercion, discrimination, or
retaliation. The exercise of patient rights provides for the right to have a surrogate (parent,
legal guardian, person with medical power of attorney) exercise the patient’s rights when
the patient is incapable of doing so without coercion, discrimination, or retaliation.
- A patient has the right, upon request, to be given the name of their attending physician, the
names of all other physicians directly participating in their care, and the names and functions of
other health care persons having direct contact with the patient. A patient also has the right to
know the reasons for any proposed change in the professional staff responsible for his or her
care. A patient has the right to know the relationship(s) of the hospital to other persons or
organizations participating in the provision of his or her care.
- A patient has the
right to every consideration of their personal privacy concerning their own medical care program.
Case discussion, consultation, examination, and treatment are considered confidential and should
be conducted discreetly.
- A patient has the right to have all records pertaining to
their medical care treated as confidential except as otherwise provided by law or third-party
- A patient has the right to know what hospital rules and
regulations apply to their conduct as a patient.
- A patient has the right to expect
emergency procedures to be implemented without unnecessary delay.
- The patient has the
right to full information, in layman’s terms, considering their diagnosis, treatment, and
prognosis including information about alternative treatments and possible complications. When it
is not medically advisable to give such information to the patient, the information shall be given
on their behalf to the patient’s next of kin or other appropriate person. The patient or his
or her representative has the right to make informed decisions regarding his or her care, be
informed of his or her health status, and be involved in care planning and treatment.
- Except for emergencies, the physician must obtain the necessary informed consent prior to the
start of any procedure or treatment or both. Informed consent is defined in Section 103 of the
Health Care Services Malpractice Act (40 P.S. Section 1301.103).
- A patient or, in the
event the patient is unable to give informed consent, a legally responsible party, has the right to
be advised when a physician is considering the patient as a part of a medical research program or
donor program and the patient, or legally responsible party, must give informed consent prior to
actual participation in such a program. A patient, or legally responsible party, may, at any
time, refuse to continue in any such program to which they have previously given informed
- A patient has the right to refuse any drugs, treatment, or procedure offered
by the hospital to the extent permitted by law and a physician shall inform the patient of the
medical consequences of the patient’s refusal of any drugs, treatment, or procedure.
- A patient has the right to assistance in obtaining consultation with another physician at the
patient’s request and own expense.
- A patient has the right to medically
appropriate services and impartial access to treatment without discrimination and regardless of
race, color, religion, sex, sexual orientation, national origin, handicap, age, or source of
- The hospital shall provide the patient, upon request, access to all
information contained in his or her medical records, unless access is specifically restricted by
the attending physician for medical reasons or is prohibited by law.
- The patient has
the right to expect good management techniques to be implemented within the hospital considering
effective use of the time of the patient and to avoid the personal discomfort of the patient.
- When medically permissible, a patient may be transferred to another facility only after
they or their next of kin or other legally responsible representative has received complete
information and an explanation concerning the needs for and alternatives to such a transfer. The
institution to which the patient is to be transferred must first have accepted the patient
- The patient has the right to examine and receive a detailed explanation of
their bill and the right of access to the cost, itemized, when possible, of services rendered
within a reasonable period of time.
- The patient has the right to full information and
counseling on the availability of known financial resources for their health care. The patient
has the right to be informed of the source of the hospital’s reimbursement for his/her
services and of any limitations which may be placed upon his/her care.
- The patient
has the right to expect that the health care facility will provide a mechanism whereby they are
informed upon discharge of their continuing health care requirements following discharge and the
means for meeting them.
- A patient has the right of access to an individual or agency
who is authorized to act on their behalf to assert or protect the rights set out in this section.
The person shall not be employed by the health care facility.
- The patient’s
family has the right of informed consent of donation of organs and tissues.
exercise of patient rights provides for the right to be free from all forms of abuse or
- The exercise of patient rights provides for the right to exercise Advance
Directives regarding decisions in accordance with federal and state patient regulations and to have
hospital staff and practitioners who provide care in the hospital comply with these
- The patient has the right to be free from restraints of any form that are
not medically necessary or are used as a means of coercion, discipline, convenience, or retaliation
- The patient has the right to have pain treated as effectively as possible
and has the right to be informed of such.
- The hospital has in place a process for
prompt resolution of patient grievances. Regardless of whether or not the hospital complaint
procedures are used, complaints can also be addressed to: Pennsylvania Department of Health; Acute
& Ambulatory Care Services; P.O. Box 90; Harrisburg, PA 17108-0090; 1-800-254-5164
Commonwealth of Pennsylvania, Department of Health, Licensure Regulations
for General & Special Hospitals, Title 28 Pa. Code Part IV, Subpart A, Sections 103.21-103.24,
April 1983; American Osteopathic Association Accreditation Requirements for Healthcare Facilities,
Sections 15.01.08, revised February 2005