Understand Your Patient Rights
When visiting any hospital, you should be aware of your rights as a patient. We at Millcreek
Community Hospital believe strongly in your rights. In compliance with the Department of Health
requirement here are your rights as a patient at Millcreek Community Hospital.
- A patient has the
right to be informed of their rights at the earliest possible moment in the course of their
- A patient has the right to have a family member or representative of
his or her choice and his or her own physician notified promptly of his or her admission.
- The exercise of patient rights provides for informing each patient or, when appropriate, the
patient’s representative (as allowed under state law) of the patient’s rights in
advance of furnishing or discontinuing patient care whenever possible.
- The patient who
does not speak English should have access, where possible, to an interpreter.
patient has the right to respectful care given by competent personnel.
- The exercise of
patient rights provides for the right to receive care in a safe setting.
- A patient has
the right to good quality care and high professional standards that are continually maintained and
- A patient has the right to participate in the development and implementation
of his or her plan of care.
- A patient has the right to exercise his or her rights while
receiving care or treatment in the facility without coercion, discrimination, or retaliation. The
exercise of patient rights provides for the right to have a surrogate (parent, legal guardian,
person with medical power of attorney) exercise the patient’s rights when the patient is
incapable of doing so without coercion, discrimination, or retaliation.
- A patient has
the right, upon request, to be given the name of their attending physician, the names of all other
physicians directly participating in their care, and the names and functions of other health care
persons having direct contact with the patient. A patient also has the right to know the reasons
for any proposed change in the professional staff responsible for his or her care. A patient has
the right to know the relationship(s) of the hospital to other persons or organizations
participating in the provision of his or her care.
- A patient has the right to every
consideration of their personal privacy concerning their own medical care program. Case discussion,
consultation, examination, and treatment are considered confidential and should be conducted
- A patient has the right to have all records pertaining to their medical
care treated as confidential except as otherwise provided by law or third-party contractual
- A patient has the right to know what hospital rules and regulations
apply to their conduct as a patient.
- A patient has the right to expect emergency
procedures to be implemented without unnecessary delay.
- The patient has the right to
full information, in layman’s terms, considering their diagnosis, treatment, and prognosis
including information about alternative treatments and possible complications. When it is not
medically advisable to give such information to the patient, the information shall be given on
their behalf to the patient’s next of kin or other appropriate person. The patient or his or
her representative has the right to make informed decisions regarding his or her care, be informed
of his or her health status, and be involved in care planning and treatment.
for emergencies, the physician must obtain the necessary informed consent prior to the start of any
procedure or treatment or both. Informed consent is defined in Section 103 of the Health Care
Services Malpractice Act (40 P.S. Section 1301.103).
- A patient or, in the event the
patient is unable to give informed consent, a legally responsible party, has the right to be
advised when a physician is considering the patient as a part of a medical research program or
donor program and the patient, or legally responsible party, must give informed consent prior to
actual participation in such a program. A patient, or legally responsible party, may, at any time,
refuse to continue in any such program to which they have previously given informed consent.
- A patient has the right to refuse any drugs, treatment, or procedure offered by the hospital
to the extent permitted by law and a physician shall inform the patient of the medical consequences
of the patient’s refusal of any drugs, treatment, or procedure.
- A patient has
the right to assistance in obtaining consultation with another physician at the patient’s
request and own expense.
- A patient has the right to medically appropriate services and
impartial access to treatment without discrimination and regardless of race, color, religion, sex,
sexual orientation, national origin, handicap, age, or source of payment.
- The hospital
shall provide the patient, upon request, access to all information contained in his or her medical
records, unless access is specifically restricted by the attending physician for medical reasons
or is prohibited by law.
- The patient has the right to expect good management techniques
to be implemented within the hospital considering effective use of the time of the patient and to
avoid the personal discomfort of the patient.
- When medically permissible, a patient may
be transferred to another facility only after they or their next of kin or other legally
responsible representative has received complete information and an explanation concerning the
needs for and alternatives to such a transfer. The institution to which the patient is to be
transferred must first have accepted the patient transfer.
- The patient has the right
to examine and receive a detailed explanation of their bill and the right of access to the cost,
itemized, when possible, of services rendered within a reasonable period of time.
patient has the right to full information and counseling on the availability of known financial
resources for their health care. The patient has the right to be informed of the source of the
hospital’s reimbursement for his/her services and of any limitations which may be placed
upon his/her care.
- The patient has the right to expect that the health care facility
will provide a mechanism whereby they are informed upon discharge of their continuing health care
requirements following discharge and the means for meeting them.
- A patient has the
right of access to an individual or agency who is authorized to act on their behalf to assert or
protect the rights set out in this section. The person shall not be employed by the health care
- The patient’s family has the right of informed consent of donation of
organs and tissues.
- The exercise of patient rights provides for the right to be free
from all forms of abuse or harassment.
- The exercise of patient rights provides for the
right to exercise Advance Directives regarding decisions in accordance with federal and state
patient regulations and to have hospital staff and practitioners who provide care in the hospital
comply with these directives.
- The patient has the right to be free from restraints of
any form that are not medically necessary or are used as a means of coercion, discipline,
convenience, or retaliation by staff.
- The patient has the right to have pain treated as
effectively as possible and has the right to be informed of such.
- The patient has the
right, subject to his or her consent, to receive the visitors who he or she designates, including
but not limited to, a spouse, a domestic partner (including same sex domestic partner), another
family member, or a friend and hisor her righ to withdraw or deny such consent at any time.
- The hospital has in place a process for prompt resolution of patient grievances. Regardless
of whether or not the hospital complaint procedures are used, complaints can also be addressed to:
Pennsylvania Department of Health; Acute & Ambulatory Care Services; Room 532; Health and
Welfare Building; Harrisburg, PA 17120-0090; 1-800-254-5164
Commonwealth of Pennsylvania, Department of Health, Licensure Regulations for General &
Special Hospitals, Title 28 Pa. Code Part IV, Subpart A, Sections 103.21-103.24, April 1983;
American Osteopathic Association Accreditation Requirements for Healthcare Facilities, Sections
15.01.08, revised July 2014